Returns & Refunds
Returns, Replacements & Refunds
We want you to love what you ordered. Because most I’M HBCU® products are created specifically for you after your order is placed, we do not accept returns or exchanges for incorrect size or color selections, buyer’s remorse, or a change of mind.
Please review product descriptions, color options, and size guides carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, contact us at hi@imhbcu.com within 30 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs showing the entire item and the problem
- A photograph of the size tag or packing slip when applicable
After reviewing the issue, we may provide a replacement or refund. Please do not return an item unless we provide return instructions.
Order Changes and Cancellations
Orders may enter production shortly after they are placed. Contact us immediately at hi@imhbcu.com if you need to request a change or cancellation.
We cannot guarantee changes or cancellations after an order has entered production.
Incorrect Size or Color
We cannot replace or refund an item when the size or color ordered was correctly received. Please use the size guide provided on the product page before purchasing.
If the item’s label or measurements do not match what you ordered, contact us within 30 days and include photographs showing the discrepancy.
Lost or Missing Orders
If your package has not arrived within the expected delivery period, contact us at hi@imhbcu.com with your order number and shipping information.
Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.
If tracking shows the package was delivered, please check with members of your household, neighbors, the carrier, and your local delivery office before contacting us.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect, incomplete, or undeliverable address may require an additional shipping payment before they can be sent again.
Refunds
Approved refunds are issued to the original payment method. Processing times vary by bank or payment provider and may take several business days to appear.
Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
Questions
Email hi@imhbcu.com with your order number, and we’ll help you determine the next step.